Sites are down again

My sites are down again. DreamHost seems to be facing a major outage, including both their control panel (so much for reporting outages) and their off-site status blog. (My patience has been exemplary.)

Update, 9:25 PM: From DreamHost’s support desk, via e-mail:

We are currently experiencing a network problem that’s effecting [sic] all traffic to our hosting servers. This is causing mail, web and mysql access to slow to a crawl. In some cases, some servers are crashing in response to the bottleneck.

Our administration team is currently working on the problem, and should have it fixed soon. We apologize for any inconvenience this may cause!

I managed to report the server downtime via the panel during a brief moment it was open, but I think they’re aware of the problem.

Monday night they will be doing some serious network upgrades which promise to put an end to the problems that started nearly two months ago.

10:00 PM: My sites have now been down for more than an hour. No idea when they’ll be back.

10:38 PM: My sites came back online about 10 minutes ago.

10:39 PM: Correction — they were up for less than 10 minutes and are down again. Fuck.

11:04 PM: And we’re back again — at least for now. (Crosses fingers.)

11:20 PM: That didn’t take long. Down again.

Sept. 9 at 12:10 AM: Sites came back just after midnight; not sure how long they’ll last this time.

12:17 AM: Load averages skyrocket immediately after the sites come back online — from 17.45 at 12:03 to 181.88 just now — which suggests why the available period is only 10-15 minutes or so each time. Or at least how.

12:24 AM: No surprise, then, that the sites no longer load.

12:47 AM: Except for a few periods of less than 15 minutes (mentioned above), my sites have been gone for around four hours now.

12:48 AM: No sooner than … they’re back now. I have no faith at this point that it will be for long.

12:57 AM: And down again. Damn it.

8:00 AM: It looks like the worst of it may be over. I was able to post an update to The Map Room and it rebuilt rather quickly. Let’s hope that this more or less holds through the weekend.

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3 Responses to Sites are down again

  1. keirwhitaker says:

    Feels like we have been here before doesn’t it? Thankfully your blog was the only way I found out that something bad was happening and it wasn’t just my sites that were down.

    The panel is down, e-mail is shot and the status page at (status.dreamhost.com), which I thought was hosted on an entirely different network (i.e. not Dreamhost) time out.

    How confident are you that the work on Monday will help at all?

  2. mcwetboy says:

    I don’t know any more; it’s been a long couple of months, and DreamHost’s relationship with its customers is starting to look abusive. Either it works or I start packing.

  3. […] DreamHost reports that their router upgrades weren’t as successful as they’d hoped and indeed problems continue: my sites have been down for the last 10 minutes or so (since around 7:20 PM). I’ve had periodic outages for the past week or so of a few minutes’ duration; hopefully it’s one of these, rather than a clusterfuck like the one we faced on Friday night. […]

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