Sites down

Monday, July 31, 2006 pm31 3:10 pm

Never rains but it pours. All sites presently unreachable; I can’t even get at them via SSH or FTP. DreamHost’s panel is also down, so I’ve submitted a support request by e-mail.

Update, 3:45 PM: Looks like the whole DreamHost network is down; you’d think, though, that after nearly 45 minutes they’d post something about it here.

Update, 4:10 PM: Well, they’ve posted something about the control panel and webmail outages; my sites, however, are still down.

Update, 4:30 PM: Control panel’s back up; support tickets submitted. Apparently you can’t contact them by e-mail, only by the control panel — even when the control panel is down.

Update, 5:10 PM: Everything just came back online. Total downtime was around two hours.

Update, 5:50 PM: Fucking hell. After a grand total of 50 minutes of uptime, we’re down again.

Update, 6:00 PM: Panel’s back up. Downtime submitted. Let’s hope it’s not another two hours again.

Update, 8:00 PM: Looks like they came back an hour ago or so.

Heavy server loads

Monday, July 31, 2006 pm31 2:49 pm

The web server is experiencing heavy loads today. Viewing web pages is unaffected, but posting and rebuilds are extremely slow again, so it may affect my ability to post to and work on my sites. The heavy loads returned again after the issue was (apparently) fixed earlier today, so this may persist a bit.

Are we happy?

Friday, July 28, 2006 am31 8:37 am

The latency problems that were at the source of my complaint here were eventually traced to naughty core routers, which have since been upgraded. So far posting entries with Movable Type has been teh snappy, so that should be the end of that particular problem.

Movable Type is very slow

Monday, July 24, 2006 pm31 2:10 pm

When I said “MySQL” in my previous entry, that was an inference based on the performance of my Movable Type installation. I figure that if things are moving very, very slowly — which MT is at the moment — then it’s probably a MySQL problem. Certainly that has been the case when this has happened before. Anyway, at the moment it’s taking an excruciatingly long time to rebuild pages or update entries, so I’m going to try to hold off on posting new material until things improve. I’ve opened a support ticket, but there are more than 1,000 open support tickets on DreamHost at the moment.

Hopefully this spate of downtime at DreamHost will be at an end soon!

Update, 3:55 PM: Still ridiculously slow — like, 10 minutes every time I save an entry. Unbelievable.

Update, 10:45 PM: Just posted a new Map Room entry. The system seems to be a little faster, subjectively, but still much slower than it ought to be. Not out of the woods yet.

Update, July 25 at 1:30 PM: Things were much snappier this morning — not as fast as I’d like, but much better than yesterday — and I was able to get in some entries with relative ease. But now things have slowed down again, which makes me think it’s an internal network issue. (Not that they’ve gotten back to me yet. Come on, DreamHost: you’re usually better than this.)

Update, 9:10 PM: Still slow, but they finally replied after 30 hours and profess to be working on it. There’s a new problem, though.

Update, 9:25 PM: I forgot to mention: server loads are reportedly very high right now, which I can confirm for my server.

Update, July 26 at 4:40 PM: A-ha; sometimes the symptom is only indirectly related to the cause.

Web sites down

Monday, July 24, 2006 am31 11:39 am

The MySQL server was responding very slowly this morning, and now the sites themselves have just gone down too.

Update, 11:45 AM: Only a short outage, it seems — we’re back. MySQL still sluggish.

E-mail is down

Sunday, July 23, 2006 pm31 12:53 pm

My e-mail accounts that are hosted by DreamHost have been down since at least last night. Messages sent to my primary personal account and Jennifer’s account, as well as all mail sent via forms on my web sites since that time, won’t reach me until their mail servers are back online.

If you need to get a hold of me ASAP, my Gmail, .Mac and Magma addresses are still operational.

Update, 3:07 PM: E-mail appears to be back.

Update, 11:40 PM: Aaaand it’s down again.

Update: E-mail came back online overnight, thanks to the DreamHost gnomes.